Privacy policy

Blenheim Palace Festival of Literature Film & Music is committed to ensuring the privacy of its customers. This policy explains how and why we collect personal information about people who visit our website or buy tickets for the festival. It explains how we use it and how we keep it secure.

Blenheim Palace Festival of Literature Film & Music is run by Iconic Programmes. Our address is Greyfriars Court, Paradise Square, Oxford OX1 1BE We hold an annual four-day literary festival at Blenheim Palace, Woodstock, in October.

How do we collect information?

We obtain information about you when you visit our website and subscribe to one of our newsletters and when you purchase tickets through our on-site box office and through our third-party box office agents TicketSource.

What type of information do we collect?

Personal information we collect could include your name, address, email address, telephone number, IP address and information about what pages are accessed and when. We do not collect your card information. This is collected and processed securely by our third-party payment processors who specialise in the secure capture and processing of credit and debit card details.

How do we use your information?

We use your information to:
• process your ticket orders
• notify you of any changes to our products and services
• send you information you have requested
• seek your views on our products and services
• carry out market research and traffic monitoring (information is used only in aggregate)

Where do we keep your information?

Your information is kept securely in databases held by our third-party box office agent TicketSource and our email client Mailchimp. The two databases are linked so that any updates to one are automatically synchronised to the other. Click on the links below to access their privacy policies.

TicketSource privacy policy https://www.ticketsource.co.uk/kb/terms-of-use/privacy-policy

Mailchimp privacy policy https://mailchimp.com/legal/privacy/

You can unsubscribe or update your information by clicking the relevant links in one of our email newsletters. You can also ask to unsubscribe or ask us what information we hold on you by emailing info@oxfordliteraryfestival.org

Facebook

We use Facebook advertising to target people with interests relevant to festival events, and we use Facebook pixels to track the success rates of our advertising in aggregate form.

Statistics

We may from time to time provide information in aggregate form to advertisers, sponsors and third-party suppliers. This information cannot be linked to individual users.

Links to other sites

Our website contains links to other sites maintained by our sponsors, supporters and suppliers. These sites are beyond our control and the user is subject to the privacy policies of these sites.

Cookies

We use cookies on our website to track the number of visits and visitor behaviour on our website. 

Updates to policy

We may update this policy to reflect any changes in the way we operate.